Service Center

Everything you need, in one place.

Pay a bill, grab your ID cards, request a certificate, report a claim, or log in to your account — for clients of Goodwill Financial.

💳

Make a Payment

Pay your Goodwill Financial invoice securely through ePayPolicy.

Pay now → 🔑

Client Log In

Access your policies and documents in the client portal.

Log in → 🪪

Request ID Cards

Need proof of auto insurance? We'll send your ID cards.

Request → 📄

Certificate of Insurance

Need a COI for a job, landlord, or lender? Request one here.

Request → ✏️

Change a Policy

Add a vehicle or driver, update an address, adjust coverage.

Request → 🛟

Report a Claim

Start a claim with us — we'll guide you through the next steps.

Get help →

Service request

Tell us what you need.

Pick what you need below — it takes about 30 seconds. A real person on our service team handles it, usually the same business day. Prefer to talk? Call 630-785-2412, Mon–Fri 9–6 CT.

Request your auto ID cards

Proof of insurance for the DMV, a new car, or a lost card. We'll email your cards — usually within the hour during office hours.

By submitting, you agree we may contact you about your request. We never sell your info.

Got it — we'll email your ID cards, usually within the hour during office hours.

Request a certificate of insurance

For a job, a landlord, or a lender. Tell us who needs it and any special wording — we'll take care of the rest.

By submitting, you agree we may contact you about your request. We never sell your info.

Got it — we'll prepare your certificate and follow up shortly.

Change a policy

Add or remove a vehicle or driver, update an address, adjust coverage, or add a lienholder.

We'll confirm the details and any premium change with you before it takes effect.

By submitting, you agree we may contact you about your request. We never sell your info.

Got it — we'll review the change and confirm the details and any premium difference before it takes effect.

🚨 Emergency, injury, or active loss? Call 911 and your carrier's 24/7 claim line right now. This form is for non-urgent claims — use it to notify our team and we'll help you through it.

Report a claim

Tell us what happened and we'll guide you through the next steps.

Attach a police report and photos now if you have them, or send them later — we'll follow up either way. Up to ~10 MB per file.

Filing here notifies our team; it does not guarantee coverage. For a fast or urgent claim, also call your carrier's 24/7 line above.

Got it — we'll reach out within 1 business hour during office hours to help with your claim.

Billing question or something else

A billing or payment question, or anything not covered above. Tell us what you need.

By submitting, you agree we may contact you about your request. We never sell your info.

Got it — our service team will take care of this, usually the same business day.